Where Does the Feedback Go?
Customers can leave feedback in two ways: a public Google review or private feedback directly to your shop. Public reviews appear on Google, while private feedback is sent to your shop's email.
How to Respond to Feedback?
Whether it’s a negative Google review or private feedback, the best approach is to address the customer's concerns promptly. You can respond directly through Shopgenie’s inbox or get assistance from Jasmine in Shopgenie’s Google review section to resolve the issue swiftly.
Note: While addressing concerns quickly can help mitigate negative feedback, it may not eliminate all negative reviews.