---
title: I am getting an 2502 or 2503 error when installing the Shopgenie Importer.
description: You may encounter 2502 or 2503 errors while installing the Shopgenie. The root cause of these errors is the MSI installation service on Windows. Whenever you install or uninstall a program, files have to be written to a temporary folder.
---

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# I am getting an 2502 or 2503 error when installing the Shopgenie Importer.

## You may encounter 2502 or 2503 errors while installing the Shopgenie. The root cause of these errors is the MSI installation service on Windows. Whenever you install or uninstall a program, files have to be written to a temporary folder.

1. Go to **Local Disc (C:)** and open the **Windows** folder.
2. Find the **Temp** folder and right-click on it.
3. Go to **Properties** \>\>\> **Security tab** \>\>\> **Advanced**.
4. Click on your Windows user and change the permission to **Full control**.
5. Click **Apply**.
6. If you receive warning messages, click **Yes** and continue.
7. Download and Install the (Shopgenie) Importer again from [here](https://support.shopgenie.io/hubfs/Shopgenie%20Importer.zip?hsLang=en).

![](https://support.shopgenie.io/hs-fs/hubfs/2503%20error-gif.gif?width=688&height=430&name=2503%20error-gif.gif)

After completing all the steps, the issue should be fixed. If not, contact the Shopgenie support team for further assistance.

 

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