How to allow Remote Desktop access for support needs.

Give our support team the access we need to help with your support request.

1. Visit Google Remote Access Website
   • Open a Google Chrome browser.
   • Go to the Google Chrome Remote Desktop website.
2. Add Account to Google
   • Click your profile in the top right corner and add a new account.
   • Enter the following credentials:
     • Email: shopgenie.remoteaccess3@gmail.com
     • Password: Shopgenie24!
3. Download and Install Google Remote Desktop:
   • After logging in, click on "Access My Computer"
   • 
   • Find and click on the "Download Remote Access" button.
   • 
   • Click "Accept & Install"
   • 
   • Download will start in Chrome. Click on it.
   • 
   • Once the download is complete, locate the file in your "Downloads" folder and run the installer. (Double click)
   • 
   • Once the install is complete, navigate back to https://remotedesktop.google.com/
   • Name your Computer
   • 
   • Set a pin. Please check the email from the Shopgenie team for the PIN to set. 
   • 
   • Verify your shop now displays under "Remote Devices"
   • 
   • Done! Please reply back letting us know this is complete.

Important Notes

• Do Not Close Google Remote Desktop:
  • Leave the Google Remote Desktop application open and running on your computer to maintain the connection.
  • Disable sleep or hibernate mode to prevent interruptions in access.